Refund policy

RETURNS

You have 14 calendar days from the delivery date to request a return.

To be eligible:

• Items must be unworn, unwashed, free from any signs of use, and returned in original condition
• All tags must be fully attached and unaltered — no exceptions
• Items must be returned in the original packaging
• Perfume, makeup stains, pet hair, or visible wear will result in refusal of the return

We reserve the right to refuse any return that does not meet these standards.

REFUNDS

• Refunds are issued only after inspection and confirmation that the item is eligible
• If accepted, refund is processed to your original payment method within 14 days
• We do not refund items with removed or damaged tags

EXCHANGES

We accept exchanges only if the requested item/size is in stock. Please contact us before returning to confirm availability.

RETURN SHIPPING

• Return shipping costs are the customer’s responsibility
• We strongly recommend using a tracked service
• Items lost in transit are not our responsibility

NON-RETURNABLE ITEMS

• Custom, altered, or made-to-order items
• Bodysuits, swimwear, and intimate apparel (due to hygiene)
• Sale items marked final sale
• Items returned without tags or in used condition

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Before returning your item, please download, complete, and include the refund form inside your return package: Download refund form (PDF)

We are a small brand and do not offer open-wardrobe returns. Please shop responsibly and treat each item with care. For return authorization, contact us at returns@risenomada.com within the 14-day period.